Student IT Self Help

Email Logins

Q: What Is My Email Address?
A: Your email address is your username + @bidefordcollege.org.

Example: If your username is 20jsmith, your email address is 20jsmith@bidefordcollege.org

Q: Where Can I Access My Emails?
A: Navigate to the ‘External Student Portal’ in the top right of the Bideford College website and click the email icon

Q: What Is My Password?
A: It is the same password you use to login to the computers at school. If you have forgotten it, please contact your tutor

Q: It Says My Password Is Incorrect?
A: Please contact your tutor and request for them to reset your password

Q: Will My Password Expire?
A: Currently, your passwords have been set to not expire


Home Access Plus+

Q: How Can I Access Home Access Plus+?
A: Navigate to the ‘External Student Portal’ in the top right of the Bideford College website and click the HAP+ (Home Access Plus+) icon

Q: What Are My Login Details?
A: These are your usual school username and password, i.e. the ones that you use to log into the school computers. Do not use your email address. If you’ve forgotten your password and need a reset please contact your tutor.

Q: Why Is It Taking A Long Time To Log In?
A: The first time you log in, it can take up to a minute in some cases. Logins after the first time are quicker

Q: How Do I Download Files?
A: Navigate to the file or folder you wish to download, then right click and select ‘Download’

Q: How Do I Upload Files?
A: Navigate to the folder that you wish to upload to, then, in the blue bar at the top, select ‘Upload’ then ‘Choose Files’, and browse for the file on your device.

Q: Why Can’t I Open the Documents That I’ve Downloaded?
A: You must have the correct software on your machine to be able to work on any documents that you download. For example you will need Office Word, or another compatible editor to work on .docx files.

Q: I Am Having Issues with Home Access Plus, Where Can I Go for Help?
A: Please click here and complete the form to help resolve the issue

Note: You will need to login to your Bideford College account to access the form


ClassCharts

Q: Where Is the Login Page for Classcharts?
A: Navigate to the ‘External Student Portal’ in the top right of the Bideford College website and click the ClassCharts icon

Note: If your issues still persists, please contact one of your teachers.

Q: What Are My Login Details for Classcharts?
A: Please enter your student code and date of birth

Note: If you do not know your student code, speak to your tutor.

Q: It Says My Date of Birth Is Incorrect When Trying to Login?
A: Please make sure you are using the Calendar when selecting your Date of Birth

Note: If your issues still persists, please contact one of your teachers.


MathsWatch

Q: Where Is the Login Page for Mathswatch?
A: Navigate to https://vle.mathswatch.co.uk/vle/

Q: Where Can I Find My Login Details for Mathswatch?
A: Please contact your Maths teacher for this information


EduCake

Q: Where Is the Login Page for Educake?
A: Navigate to the ‘External Student Portal’ in the top right of the Bideford College website and click the EduCake icon

Note: If your issues still persists, please contact one of your teachers.

Q: What Are My Login Details for EduCake?
A: Please contact the teacher that set your EduCake work for this information

Note: If you do not know your student code, speak to your tutor.